About Our Conflict Resolution Course

A detailed course focused on recognising tension early, handling disagreements confidently, and preventing situations from spiralling. Learners gain practical knowledge that assists in real-world settings.

This course provides a more in-depth understanding of conflict within a working environment. Delegates gain clarity on what effective support looks like in their roles.

Course Modules:

• Module 1: Understanding the roots of conflict

• Module 2: Early warning signs and triggers

• Module 3: Assertive communication

• Module 4: De-escalation techniques

• Module 5: Restoring professionalism after conflict